Dear Mr. McDonnell,
I would like to take a minute to thank E'rrica Naylor for her outstanding customer service on 06/09/03. My husband and I are in the process of buying our first home and had sent our radon test into your laboratory facility as part of our inspection process. Our deadline for the radon testing results had come die and we had no results from the laboratory yet. The sellers were unwilling to sign an extension, which left my husband and I in a very difficult situation. I called PRO-LAB and spoke with E'rrica who informed me that the results would not be ready until the next day. This did not make the situation any better. After explaining the severity of the situation, she placed me on hold for a short time. When she came back - she told me that she would personally see to it that I received the test results by that evening. I had the results in my hand in less than an hour.
I would like to thank E'rrica for her outstanding level of performance and thought you should know what a valuable employees you have working with you. She managed to save us from a very stressful evening. In this process, we have learned that stress-free evenings are far and few between!
Thank you to PRO-LAB for supporting employees like E'rrica. I will be certain to tell my experiences to anyone I hear of in the future considering testing kits for their homes.
A few years ago, my family became ill with a common virus, Mononucleosis, and we knew our immune systems were unable to fight off other illnesses. However, months went by and our recovery was very slow, and some of the symptoms seemed unusual. We began to wonder if there was something in our home that was compromising our recovery.
We had suspicions of toxic mold in our home because a small amount of mold was visible in our bathroom. The research we conducted to find more information on the effects that molds have on humans was enough to convince us we needed to test our home right away. It was startling to read that toxic mold can cause further damage to individuals with suppressed immune systems.
We did some more research and ordered several PRO-LAB mold test kits to test our home. Not only were they affordable and easy to use, but the representatives were very helpful. In our case, we performed both the air and visual tests. We weren't surprised to find out that we had a few Allergens in our home and the dreaded toxic mold "Stochybotrys" around our faucet and behind our shower wall where moisture was trapped.
Once we found out that we had a toxic mold in our bathroom, we immediately took steps to have the mold removed. Now, we can tell you that not only did we have "PEACE OF MIND," but we began to see a faster recovery and wished we had done the testing sooner...
Chris & Jody, Colorado
To Whom It May Concern,
I have used PRO-LAB's radon test kit personally and professionally. I was very pleased with their service, their professionalism and timeliness.
Sharon Muscella, Realtor
We would like to thank the fine people at PRO-LAB for their continued dedication to service and performance. Almost any Company can get a customer to use their product once, but it takes a great company like PRO-LAB to keep those customers coming back again and again as we have been. We are a full service professional Home Inspection Company that exclusively uses PRO-LAB to perform accurate Radon tests for our customers. PRO-LAB's promptness with test results enables us to pass the same fast service over to our customers. Thank you PRO-LAB and keep up the great work!
Schweitzer Real Estate
We would like to thank the fine people at PRO-LAB for their continued dedication to service and performance. Almost any Company can get a customer to use their products once, but it takes a great company like PRO-LAB to keep those customers coming back again and again as we have been. We are a full service professional Home Inspection Company that exclusively uses PRO-LAB promptness with test results enables us to pass the same fast service over to our customer. Thank you PRO-LAB and keep up the great work!
I wish to proclaim the great value of your Radon Gas Test Kit. In July, I purchased the kit through PRO-LAB. I hesitated at the cost of approximately thirty dollars because I didn't like the idea that the state caused the price to be ten dollars higher than if I lived in a different state. However, I agreed to purchase the kit, admittedly with some continuing hesitation. I conducted the test exactly as specified in the directions. It was quite clear and simple. I was pleased to get the results within a week indicating a low Radon gas level of approximately 1.5 pCi/L. I was quite content that I avoided much greater expense and could rest easy knowing I would not have to worry about my home sale contract becoming victim to Radon gas problems (i.e. re-mediation).
The buyer of my home paid for a different Radon gas test as part of a home inspection and the results were 6.2 pCi/L. You can imagine my immediate fury, which prompted my 'intense' phone call to PRO-LAB. Honestly, I began to doubt your results. After all, your test was the least expense by far! You stood your ground, confident in your results.
My attorney instructed me to buy another test from an objective firm. I did this. That test was conducted using a Pylon AB-5 continuous radon monitor for a forty-eight hour period. This test cost me more than six times what your test cost me. Much to my delight and a true testimony of the value of your product, the Pylon AB-5 results indicated a 1.7pCi/L. Based on my experience with these two tests, that result suggests that the margin of error on your product compared to the test results using a $7,000 test device makes your Radon Gas Test Kit a clear winner and great value. Rest assured, I would buy other PRO-LAB test kits on the positive experience I have had with your Radon Gas Test Kit
Christopher E. Scanlan